Systems Furniture Gives Back
Systems Furniture Gallery is known for our commitment to customer service. We have a firm belief in going above and beyond in meeting our customers' diverse needs. Frequently we find our customers have the same questions regarding working with us. We put together the below FAQs to help address some upfront questions/concerns you might have. Please review and if you have any questions, please don't hesitate to contact us.
Q. How fast can I receive my order?
A. We have several different programs established to help you get your office furniture when you need it. Normally, the factory direct orders take approximately 3-4 weeks to arrive at our warehouse once the order is placed. Several factories have quick ship programs with orders shipping in 10-15 business days, 5 business days or 48 hrs or less. Depending on the manufacturer there may or may not be an additional charge for a quick ship order (more often than not there is not an upcharge). We can also obtain products from local distributors with in-stock programs which allows us to provide next day delivery of your order. However, using this method does incur a higher cost. Your greatest savings are realized when we can do regular factory ordering.
Q. Can you design our space to maximize the square footage?
A. Our design staff has tremendous experience with GIZA and CAD drawing programs. They tend to 'think out of the box' and come up with dynamic, efficient and comfortable office settings for your organization, while maximizing the number of employees and workstations that fit into the available space, based on your needs and ideas. The staff is very aware of local codes regarding use of space, OSHA and ADA requirements and will take all into consideration when laying out your space.
Q. We have a budget. Can you save me money?
A. Systems Furniture Gallery prides itself on giving individuals and companies maximum savings on their purchases. Because of our long term relationships with many manufacturers, we qualify for their largest discounts on purchases and that savings is passed on to our customers. Also, because we own our building and have our own delivery and installation crews, thereby helping to keep our overhead costs under control, we can continue to give customers the greatest value for their purchases.
Q. Do you assign a project manager to my account?
A. Yes, a project/account manager is assigned to your account along with support staff to ensure that you are given their complete attention and are completely satisfied with each and every purchase.
Q. What type of furniture solutions do you offer?
A. We can take care of customers needs from one item, like a chair, file or desk, to an entire building of workstations and offices. Our goal is always to maximize the return on your office furniture investment. We do not sell you what we want you to buy. We sell solutions that best fit your needs and desires and will help your employees be comfortable, efficient and productive in their workspace.
Q. How extensive is your selection?
A. We can offer customers a wide array of product types from numerous well-known manufacturers. Our offerings can go from a single desk to the latest in desking systems, which maximize the use of space for storage, comfort and productivity. The same concept applies to panel and free-standing modular systems. We offer small file cabinets to complete mobile, high-density filing systems and everything in between. Seating runs the spectrum from small side/guest chairs to the latest in multifunctional ergonomically-designed desk and executive chairs. Conference and meeting rooms, healthcare, educational and training room furniture, we have these areas covered as well. The bottom line is we offer a wide selection of all types of office, health and educational furniture from leading manufacturers.
Q. How do I begin the design process?
A. It can be as simple as a call, a letter, a fax or an email, or even a visit to our convenient showroom in Chantilly, Virginia. In addition, we can arrange to meet you at your current site, or at your new site or any place in between. We tend to ask a lot of questions about you, your needs and what you hope to achieve with your office furniture purchase. This allows us to gather the information we need to help tailor the best solution for you. Ideally, this is a process that, while it takes some time, ensures that we are on the same page. And for those times when speed is of the essence, rest assured that we are experts at getting things done at the 11th hour. Systems Furniture Gallery and our suppliers do our best work when under a deadline. It is at these times where we really shine and perform our best for our customers when they need speed and accuracy from us the most.
Q. What if my space is an odd size or has obstructions?
A. In a perfect world, everyone would love to have a nice large square corner office. In reality, most everyone has a room, office or floor layout that presents a designer with challenges. We thrive on this. Our staff has developed the gift of 'thinking out of the box' to come up with designs and layouts that not only maximize unusual room and floor layouts but also ensure the comfort of employees with the goal of maximizing productivity. In addition, we have suppliers who are willing to make specially-designed furniture, if necessary, to accomplish these objectives.
Q. How do I know if your products are high quality?
A. Systems Furniture Gallery has a reputation in the industry for demanding and expecting excellence in all the products that we receive from our suppliers. Even before we work with a new supplier or a new product line, we conduct extensive research on the products offered. We evaluate how they are designed, review their specifications, inspect physical samples and road test the actual product. If the product or line meets our stringent standards, then we will consider it as an option.
Q. Do you offer any green options?
A. Many of the products our suppliers offer meet or exceed industry standards for indoor air quality, reduced waste and carbon footprints and more efficiency in energy use. They have received certifications from leading independent certification laboratories and services. In fact for some of our suppliers, all their products are certified. Additionally, we follow LEED standards as much as possible in our designs and layouts.
Q. What choices do I have for colors and finishes?
A. To say we offer our clients endless choices would be an understatement. One look at our nearly 1,000 large swatch samples of fabrics would convince you of our vast selection. Add to the list the numerous wood veneers, laminates and paint samples we have on display, and you can clearly see how almost anything is possible when it comes to selecting colors and finishes. Our suppliers are very willing to offer our clients almost anything they would want for their office furniture purchase.
